Blog for Health Professionals

Great Customer Experience!

It was nearly a couple of years ago (Nov 2012) when I joined Kiwis STAT. Having mostly worked for manufacturing firms, I struggled initially knowing who our clients and customers were (Doctors or Hospitals?)  The answer is – both!  It took a while before that sank in. Yet one thing is clear though, this business takes pride with its customer service. More than lip service, it has a strong culture embedded from top-down and interspersed in the org’s systems and processes with a dedication to getting things done.

A testament to this culture is the Locum Net – our very own customer service tool which is continually being developed around information and communication. It’s like virtual nerves affecting everyone in alignment to one goal – providing great customer experience. It may have been programmed by one but is authored by all. With hundreds of featured requests and bright ideas applied to this system, I can safely say everyone has a finger print on it. A mosaic expression of how everyone sees customer service in their own lens – efficient, effective.

There are several good stories to tell but the last team building we had was for me, so far, my highlight. It was not an ordinary team building exercise as teams were asked to do something that will have a real life impact on others. On realising this, a natural paradigm shift occurred in the highly-spirited teams. From being too competitive, we became conscientious.  It is a good reminder that achieving a goal is not about winning but making others winners. The rewards become the icing on the cake.

Kudos to Kiwis STAT! Cheers to another 15 years!

Paul

customer-service

 

 

 

 

 

 

 

 

 

 

 

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzinAaronVivienSarahHollyDana, Lisa

Strong sense of Team.

I started at Kiwis STAT in 2011 and what I learnt right off the bat was what a strong sense of team there is.

Everyone helps out with training new staff members and you can go to anyone if you need help with something, no one is just out for themselves or doesn’t have time.

It’s great to have team who you can share the high and lows, challenges and successes.

We have had some great team outings – cooking classes, massages and facials, theatre or even going for a walk up to the sign of the kiwi, just to name a few. There is always something to look forward to each quarter.

The other feature that always amazes me, is that we have own dedicated computer system LocumNET and in-house IT.  So if we think there is a better way of doing things we can put a request in the system or if it’s not working the way we like, it can be changed.

In previous companies I have had to work around the constraints of the system, but here we are always looking at better ways of doing things to be more efficient and user friendly.

Baby shower belly game

Kiwis STAT always finds a way to celebrate all the little things, birthday shouts, baby showers, all staff events and Friday night drinks.  I had never been to a baby shower before starting here and in my first year there were six. Everyone was starting to think there was something in the water.  We all became very good at coming up with new games for each event, from baby bingo to who can hang the washing out the fastest while holding on to a baby and talking on the phone. Top marks to Sarah who managed to take out the washing competition with the winning time of under a minute.

Dana

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzinAaronVivien, Lisa, Sarah, Holly, Paul

Amazing company to work for!

People hear about these amazing companies like Google that do a lot for their staff and until I started at Kiwis STAT I too thought that sort of work environment was just hearsay.

Bridal shower

Having moved to Christchurch nearly 5 years ago with my now husband for his job, we did not know anyone in the city.  After starting at Kiwis STAT that feeling did not last long, as from my first day of work everyone was so welcoming. That first day turned out to be just a snapshot of what it was like to be part of the Kiwis STAT team.

After announcing that I was engaged, my desk was decorated and I was then the recipient of the bridal tiara with a long train of fabric, that is handed down with each announcement. Before the wedding the girls all threw me a wonderful bridal shower after work, where everyone came to celebrate the upcoming nuptials. Celebrating the good times, and even just end of each month by getting together is the company culture at Kiwis STAT that has kept me working here for a large part of my career.

Sarah

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzinAaronVivien, Lisa, Holly, DanaPaul

Great environment – keen to stay!

Two things struck me when I interviewed for the marketing position at Kiwis STAT.

1.  the customized in-house built IT system looked AMAZING and

2.  the staff I spoke to clearly loved what they did and the environment in which they worked.

So much so, that many of them had been there for 4, 5 and 6+ years, which I thought said something about the company, and who I might be working with.

So whilst the IT system was something I was keen to get my hands on, I quickly found out it was the attitude towards IT that was encouraging.  The inclusion and almost mandatory feedback that was required from the staff to keep the system valid, up to date,  and offering continuous improvement to the company, staff and clients alike, making everyone’s life easier – needless to say I was impressed.

I joined the company at a time of growth for both Kiwis STAT and the industry and the beginning of changes to the company structure. I have immensely enjoyed being part of this wave and appreciate the scope in which we are allowed to operate in order to deliver results for both the company and our clients.

Whilst much has changed in the last four years the care for the team and clients and commitment to technology remains and despite industry changes and competitors throwing us a curve ball now and then I’m keen to stay!

Holly

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzinAaronVivien, Lisa, Sarah, DanaPaul

Part of two worlds.

Hi my name is Lisa.  I started at AUSSTAT as support for the Locum Account Managers in Christchurch over four years ago, went through the earthquakes with the Christchurch team.  Several months later I was promoted to an Account Manager myself and never looked back.  I have enjoyed the relationships I have built both within the company, its great support network and with the hospitals and doctors alike, most have ended up feeling like part of a big family over the years.

I have seen many changes, people come and go, (and seen them come back again) and have enjoyed being part of a great team, building great relationships and name for our company.  I have been working in our Brisbane office now for 2.5 years so have been lucky to be part of two worlds.

Lisa

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzinAaron, VivienSarahHollyDanaPaul

Here for the long haul

not leaving

My journey with AUSSTAT/Kiwis STAT started in October 2008 when I was employed as a Locum Administrator.  Back then a lot of the process was done manually with word document templates.  Thankfully our system has developed and we now have a fantastic system with all the information at our fingertips.

Over the years there have been many laughs, celebrations, win win situations as well as the inevitable sad moments.  The team are always there for each other to help and support one another and this goes towards making AUSSTAT/Kiwis STAT a fantastic work environment.  I can honestly say that in the last 6 years, I have not had an “I really don’t want to go to work today” moment.

In October 2011 I moved on from my LA role to the position of Marketing Co-Ordinator.  This role is challenging and exciting and has allowed me to continue to grow within a company that I love working for.

I remember finishing up for Christmas my first year here, I got a chance to have a chat to Miriam and I told her that she was stuck with me as I had no intention of ever leaving the company.  Six years later I still hold with that statement.

Great colleagues, great management, great work environment, great job!

Vivien G

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzin, AaronLisaSarahHollyDanaPaul

Aaron reflects on his time at Kiwis STAT

I started with Kiwis STAT in 2010 after spending 10 years working in a large corporate environment in London. It was incredibly refreshing to be involved in a company that was small enough to enable everybody to know and care about each other and yet big enough to be a major player in the market. The role that I took on and have to this day was Operations Manager, which I discovered very quickly meant to ensure that the business moved forward and operated smoothly no matter what tasks this involved. This was made abundantly clear on my first day as John, the General Manager, drove me to another property owned by the STAT group where we needed to take care of a broken window. No room for pre-madonnas here, just roll your sleeves up and get on with it. Within that same week John also took pleasure in advising me that his wife was due to have twins within the next month so he would be out on Paternity Leave for a while, and the current Office Manager would be moving back to the UK, nothing like jumping in at the deep end. Luckily the team rallied around me and filled in any gaps in knowledge when required and everything went off without a hitch.

The earthquake in February 2011 saw us out of our building for a couple of weeks which kept me remarkably busy getting furniture moved, phone and internet set up and staff up and running at an alternative location asap at the same time as sorting out Lismore St. We had customers that needed our service so we couldn’t afford to be out of action for too long. Again the team pulled together using mobile phones, home phones and anything else they could think of and we managed to keep on top of everything even though quite a lot of us had our own issues at home. This is when it really sunk in what a great group of people we have here at Kiwis STAT, it couldn’t have happened without a team that is committed to the high level of service that we aim to provide our customers.

Some of this culture is created through events that we run as a company, they normally involve dressing up in some way and tend to have a competitive angle to them. Over the last couple of years we have had an Amazing Race around the city and a Bikes4Tykes day. They were both fun days but the latter certainly sticks in the mind the most. We split everybody up into teams of four, they gave themselves a name and came up with costumes. They were then set a series of tasks, as they completed each task they were awarded a piece of a bike. The last task of the day was to build the bike itself under the watchful eye of a professional mechanic. All of this created a fun day of games and competition but the great bit was when we advised the teams that the bikes that they had built were going to be donated to disadvantaged kids from the local Primary school. All of the sudden the competition was over and they were scrambling to make sure the bikes were in as good a condition as possible before the kids arrived. When the kids came in I think they were a bit taken back by all of these adults in weird clothing but they got over that when they saw their new bikes, helmets and locks. The teams had one child each to help size up on the bike and then take out into the car park for some practice runs. It was an amazing day and a fantastic way to bond together as a team at the same time as helping our local community.

I have been with Kiwis STAT for just over four years now and have loved every minute of it, it’s a great team. Its a proud team.

Aaron

 

 

Team building

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichard, TamzinVivien, LisaSarahHollyDanaPaul

World Vision – Tanzania 2013

Tanzania 2013

Elfan, (with boy on his knee), talking about the change that the Vision Fund microfinance project has made: “our life was with desperate living conditions, now we can live, I have a child at teachers college.”

VISION FUND TANZANIA TRIP 2013

My lasting impression from visiting Vision fund Tanzania projects was that what we decide to do with our finances can make a life changing difference for others, Vision Fund Tanzania is committed to enabling that change.

One of the first things that struck me was the level of commitment to the task. Just as we have to look within ourselves to make change, Vision Fund Tanzania had looked at itself to improve, deliver better outcomes and maximise the impact of the funds it is entrusted with.

It is an organisation full of smart focused and fully engaged people who understand the importance of what they are doing in the fight against poverty

The Vision Fund integration with World Vision ADPs was creating sustainability and more certainty for communities as they embraced ownership of their projects.

It’s hard to put into words but you could see the difference that was being made with whole communities being lifted out of poverty and empowered to sustain the changes.

This was reflected by every group we spoke to when asking what difference Vision fund had made to their lives .The answer if they had children was invariably how they had better health and were now able to support them through school in some cases into higher education (It doesn’t matter where you live in the world our children come first!)

An old man Elfan – Founder and treasurer of a well established Loan group in Lalago village simply said “our life was with desperate living conditions now we can live, I have a child at teachers college.”

There is a well thought out strategy starting with a change of mindset encouraging the belief that change is possible. This is done through the formation of savings groups, then education in the use of loans to grow businesses followed by the increase of available funds as business skills develop.

The skills around money management and business planning, Vision fund was putting into the loan groups was great to see

When empowered with this knowledge the groups were growing their businesses with good governance and leadership. They had plans for their future development, a major mind shift from the snare of poverty.

When asking for a change in mindset and looking to the future Vision Fund Tanzania is leading by example with plans to support growth within the communities.

Already underway is the planning and strategy to overcome the obstacles’ around access to market both National and International. This shows the faith in their mission, knowing that the change is happening and being prepared for great things!

If we want the World to be a better place for our own children and grand children we not only have to invest in them but also in to the lives of others.

Thank you to the teams at World Vision and Vision Fund Tanzania you are making the World a better place!

Richard – World Vision

 

Stories form Miriam’s trip to Tanzania.

The good news today is that 60 of the girls abducted by Boko Haram militants 83 days ago were escaped from captors. It reminds us how precarious the situations of women in countries in Africa are still even in this day and age.

Last year, I visited several World Vision projects in Tanzania. One of these projects is a mothers and babies project where undernourished babies are identified from the community and brought together for teaching and interventions. World Vision trains a few local people as community health care workers (volunteers) and those people run a weekly programme teaching the women how to look after and feed their children using local produce. The thing that struck me about this area was that it was extremely productive, the cattle could barely walk through the long grass so it’s almost criminal that people in this area are starving to death. Many of the problems stem from a world view that they are always going to be poor and then a lack of infrastructure that prevents the sale of produce outside of their region. World Vision can help them with the former, the government needs to step up and provide the latter. Even with these interventions, it’s a takes a generation for positive change to occur, many of the mothers were themselves malnourished affecting their own brain development and many of the older children have also been affected by malnourishment in utero and the first year of life. Overlay that with a feeling of hopelessness and for many, a long depressive illness sets in perpetuating the cycle.  Helping and teaching the mothers how to feed their families breaks that cycle, many of the women report that now their babies and other children are much easier to look after. As well as that, the parents are both eating better and the men have a purpose. The result is that they are all better able to work more, learn more and cope with life better.   Agricultural training assists with food security to ensure that every family has enough food for the whole year. Once food supply is secure, they can start to grow surpluses to sell at market.

chubby babies

Delightfully chubby babies at the Mothers and babies project in Ibwera ADP, Bukoba region, Tanzania.

balloons

Mothers and babies enjoy the balloons from our visit, note the woman in the background likely suffering from major depressive illnesses. It takes a generation to break the cycle of poverty.

Health workers

World Vision’s trained Community Health Volunteers run the mothers and babies project in this community.

 

 

 

Tamzin thrives on there never being a dull moment!

I have been through quite a few changes during my time here so far at Kiwis STAT/AUSSTAT.  I enjoy the team spirit and the people who I work with currently and those who have been here in the past at various times during my five year tenure.

From the fast-pace of being a Locum Account Manager for the first 4 years, looking after hospitals, GP clinics and doctors and then over the last year on to doing more overall administration and additional support for the team of Account Managers I work with – it’s always been challenging, flexible and variety-packed.

There have been major changes over the years with the updates to our systems which help us to function so well.

Paperwork requirements across all Australian states and hospitals as well as some of our New Zealand hospitals have changed a great deal in the last five years also and we have to be constantly alert to the new and additional requirements that come up. On the plus side, it was a good day for those of us dealing with Australian locums when the registration boards in Australia finally amalgamated into one entity instead of being separate state registration.

An exciting time for me was heading to Australia temporarily at the start of 2012 when we opened the Brisbane office.  Lisa and I went over and met up with our new Australian colleague Kate.  It was great to spend 7 months over there getting to know the local community and working in the environment, excellent local cycling paths for recreation and I loved the river ferries.  I know it seems strange but I did miss the winter crispness though and came back to rejoin the team in New Zealand.

I’ve met some of our fabulous doctors and staff in medical administration as well as clinical directors and practice managers over the years at various locations and conferences when I’ve been able.  I have always enjoyed travelling and the chance to see where some of our doctors are locuming for us, it gives a great insight to their experiences as a locum.  I enjoy taking photos when I’m away to get an idea of the different environments.

One of the things I enjoy about the work I do is you never know what is going to come in each day.  I really enjoy feeling like I’m giving good support to the team and liaising with our clients.

In this job there is nothing truer than the saying – never a dull moment!

Tamzin.

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardAaronVivien, LisaSarahHollyDanaPaul

 

IT remembers the good and the bad!

In my 6 years here at Kiwis STAT I feel like nothing has changed, but also a lot has changed. The company philosophy and attitude are still the same, we’re still striving to do the best for our customers – to go the extra mile. People have come and gone and technology has changed, but we are still doing what we do.

Not long after I started as “the IT guy”, I had a bit of a catastrophe. I managed to delete all of Angela’s e-mail.

The whole lot.

Gone.

Computer malfunction

Crap.

Suffice to say Angela was none too pleased about that. Luckily the way our LocumNET system tracks all communication between staff and clients meant that we were able to recover the important details of what was in her inbox and she could keep working.

Nowadays we have a much more robust e-mail system with server and client copies of the e-mail as well as nightly backups of the server. If I did the same thing now that I did back then Angela’s mailbox would be rebuilt in a jiffy.

Something I notice about the technology we use here at Kiwis STAT is that we are constantly making small improvements. Often I hardly notice that things have changed, you get used to them pretty quickly. It’s only if I look back at old backups or legacy code in our application that I realise how far we’ve come. Small changes often make a big difference though. For example adding the Timesheet Alerts. This was a pretty small change, we had the major parts there already – The system processed timesheets and was also able to send TXT messages – we just had to hook them together. It may be small technology wise, but it’s really helpful for our Doctors and Nurses. Of course this small change was dependant on other small changes that came earlier, at one point TXT messages were added to the system. It’s that willingness to make constant improvements that makes Kiwis STAT a challenging and enjoyable place to work.

Rich

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie B, CarlTamzinAaronVivien, LisaSarahHollyDanaPaul

A new member for Accounts.

My first impressions began when I came in for my first interview. I couldn’t find the place. Buried amongst an industrial area there were no signs to point me in the correct direction. I decided to randomly knock on doors until I found the place. Fortunately, the first door I knocked on was Kiwis STAT and I was informed that they had only just moved into the building and hadn’t had time to put up any signs.

Kiwis STAT snow

Once I began work I was immediately struck by the newness of the building and the security of the place. Going for a cup of tea required passing through two security doors. Forget your fob and you were likely to be stuck in a room until some else wandered by. My first few weeks mainly consisted on trying to remember screeds of information. Many notes were taken, passwords remembered and security codes committed to memory. So much information that the first morning that I was the first to arrive I tried to enter the code for the front gates into the alarm system. The alarm system was unforgiving and screeched at me in disapproval. This was not my last run in with a very judgemental alarm system.

Finishing late one night, I let the one remaining person know that I was going to get changed and head home. I then proceeded to the gym to get changed into my bike gear. On most occasions when I leave for the night I have my door fob in my backpack, which is on my back. I then do a spin in front of the security pad and listen for the beep. This night would be slightly different. I did my spin and heard the beep, but when I tried the door it didn’t open. Did I mishear the beep? I performed another pirouette and received another beep with no joy from the door. It was then I heard a threatening beeping coming from the alarm panel. With haste I quickly removed my bag and started to hurriedly search for the front door key. Flying clothes, plastic lunch containers and all sundry were to no avail as the alarm screeched its disappointment at my tardiness.

Apart from my run-ins with the alarm system, which obviously has it in for me, my time at Kiwis STAT has been great. Kiwis STAT has supported me in my drive to become a CA and I have met and worked with some really good people.

Carl

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie B, RichardTamzinAaronVivien, LisaSarahHollyDanaPaul

Kylie joins the Administration team!

I started at Kiwis STAT in 2008 after working at the Christchurch Casino as a Croupier. Everyone at Kiwis STAT was so lovely and welcoming on my first day, and I knew I had made the right choice with this company. I started off as a Locum Administrator, then moved to Sales Support Coordinator and finally to a Locum Account Manager.

I look after the New Zealand Hospitals and I really enjoy my job. Working with Medical Admin is great, and I take my hat off to them for all their hard work. Working with Doctors is great as well, and after some of the stories I’ve heard, I really do appreciate the level of responsibility they have. I can’t even begin to imagine how difficult their jobs must be.

Things have changed so much in the 6 years I have been working at Kiwis STAT. Back in the day we used Microsoft WORD and EXCEL all the time, and our confirmation letters were posted. Now we have an amazing system which makes our jobs so much easier. Everything is electronic and we hardly post anything now! As a result we are using a lot less paper and doing our bit for the environment.

I have been through so much in my time at Kiwis STAT, and the team here have been very supportive. I have made some great friends who will remain in my life for many years to come. It’s like one big family here. Everyone gets along and we all have so much fun together at work, and also outside of work.

Double Denim Day at Kiwis STAT

Double Denim Day at Kiwis STAT

Kiwis STAT has come so far over the years. Like fine wine, Kiwis STAT gets better with age! Please celebrate with Kiwis STAT for our 15th Birthday, and here’s to another 15 years!

Kylie

To read the stories from other staff members, please click the names below:

MiriamVivienne, AngelaKylie T, Jo, Carl, RichardTamzinAaronVivien, LisaSarahHollyDanaPaul

How things have changed!

snail mail

I started at AUSSTAT/Kiwis STAT back in 2004 (where has that decade gone) as Miriam’s Marketing Assistant before moving into a Recruitment Consultant (permanent placements) role until I went on Maternity leave in 2006.  I was very lucky to be able to continue to work from home for 6 years after the birth of my daughter and then the arrival of my son in 2009.  I am now back in the office part time helping with various administration tasks.

10 years ago office life was somewhat different; we communicated through spreadsheets, whiteboards, faxes, landline phone calls and snail mail (remember that).   I look back now and think how Skype would have revolutionised working life when looking after doctors based in the UK and America!   And how we loved our paper.   All my files were paper.  Pages and pages of it all bound into large folders that were then placed in a filing cabinet.  I’m sure there are young people out there in offices now who probably think that filing cabinets must be some sort of weird i-pad app. The days when having an office right next to Miriam’s meant that I could just yell out to her to put a call through to me if I overheard mentions of visa’s or overseas trained doctors.

One thing that reassuringly never changes at KS is the people – they were great back in 2004, they are great now and I know they will continue to be great in the future.

Jo

To read other staff members stories, just click on their name….. MiramVivAngelaKylie T, Carl, Kylie B, RichardTamzinAaronVivien, LisaSarahHollyDanaPaul

Friday 25 April – ANZAC Day

ANZAC-soldierANZAC Day, Friday 25 April 2014 commemorates 100 years since the start of World War I and 99 years since the landing at Gallipoli.  Medals will be worn with pride and young and old alike will stand a little taller as we pay our respects to the fallen.

As you go through the day on Friday, please spare a thought for those soldiers and their families that gave so much so that we could enjoy the life we have today.   ANZAC Day is also a chance to remember and honour our modern day ANZACs, working in hot spots all over the world to ensure everyone has the chance of a safe and happy life.

They shall not grow old

as we that are left grow old

Age shall not weary them

nor the years condemn

At the going down of the sun

and in the morning

We will remember them.

 

Lest we forget

Easter thoughts for 2014

Easter eggs

However you choose to observe the Easter break, whether that is in religious observance, relaxing and spending time with you loved ones, or even working (unfortunately many of us do), the team at AUSSTAT/Kiwis STAT would like to wish you a safe and happy Easter and may the Easter bunny be good to you all.

Kylie’s Story

I started at Kiwis STAT in 2005 soon after I returned to New Zealand from four years working in Japan. It was great being able to understand my new colleagues! I loved how friendly everyone was from the start. After a short training period, I was thrown in the deep end and handed the South Island Hospitals to look after which I loved. Great, down to earth people to work with.

In those days, the office was in Hayton Road, further from the centre of town and staff tended to have their own office or share an office between two. It was great to move to our more central, purpose built office and the new open plan set up made for more of a buzz and much more teamwork, mentoring and collaboration.

A lot has happened for me personally  in my 9 years at Kiwis STAT – losing my Mother, getting engaged, married, having a baby. I have grown with the company. The thing that I appreciate the most from all of my years at Kiwis STAT is the support and flexibility the company gave me which allowed me to spend time in Dunedin working remotely for some of the time and caring for my Mum before she passed away. I will never forget how great Kiwis STAT were in allowing me to take the time I needed without pressure to return to work until I was ready.

The company has grown and developed over the years too. Our systems have changed dramatically in the time I have been here – from much more manual, with a lot more printed paperwork in the early days to the streamlined, fantastic system we have today. We are really lucky to have a dedicated IT team in house and now all staff are able to make suggestions online for how we can improve our systems and processes and these ideas are regularly implemented.

I went on maternity leave in December 2011 and returned early last year on a part time basis and soon after was given the opportunity to become team leader for the consultant team working in the Australian market. It doesn’t matter what your role within the company, all staff play an important part in what we do.

Fifteen years in the business, Kiwis STAT has stood the test of time and we are here for the long haul. We pride ourselves on our ethics, relationships and it is the great people that make us who we are.

Kylie T

To read other staff members stories, click on the names below:

Miriam, Viv, Angela, Jo CarlKylie B, RichardTamzinAaronVivien, LisaSarahHollyDanaPaul

Partners in Mental Health

Partner with us in mental health in Uttarakhand-1

As many of you know, for the last 8 years Jeph and I and our four children have been working in community health and development in India – inspired and overwhelmed alternately.

In the last several years I have been deeply pulled to the needs in mental health in North India – over 90% of people with mental illnesses are not able to access care. Yet a small investment in building community mental health competence and access to care makes a huge difference to an individual like Ram Sundar who I met several weeks ago and his family.  Read more in the Partner with us in mental health in Uttarakhand brochure- and join me and our wonderful team here in Uttarakhand, North India. Despite the brochure’s rather ambitious donations suggested – no donation is too small!

Overcoming Kiwi reticence at asking for financial help (a funder pulled out last week), I feel this need is big, important and urgent enough to send out this request.

Before emails!

I started at Kiwis STAT back in September 2003 as receptionist, soon becoming a jack of all trades, helping in accounts when the accounts person went on a 3 month jaunt around Europe, then moving to Account Manager and on to Supervisor/Account Manager before I went on Maternity leave in 2011.

I.T I’ll soon be joining your team mwahhhh, for some reason that seems to get them all scared??

Back in my day (insert smart comment from the young spring chickens ‘did you even have email’) yes we did but that was about it, no flash things like Locum net. Oh no, in my day we had an excel spreadsheet of who was available, you can imagine the discussions (sometimes heated) on who had it open and who wanted it next. We also had two huge filing cabinets filled with paper copies of everyone’s CV and references. Ah those were the days, none of this AFP, WWCC, CPD stuff, when a ‘Moodle’ meant you had just mispronounced your lunch.

filing

To place a doctor all you had to do was fax their CV and references to the hospital, no flash fax machine however, you would spend hours every day standing at the fax machine while it slowly ground its way through the paper.

However, Health Recruitment like most other industries has moved with the times for the overall betterment of the industry, and with that has brought a lot more requirements. Our IT team have made it so much easier for us and our clients to keep up with the faster pace and requirements (Yeah I’m looking for a laptop upgrade!)

One funny wee story I remember is the brand new hospital in Australia, that when they opened realised they couldn’t get the beds around the corners of the corridors. The locum we had placed there called to say there were no bandages in the hospital and that the nurses had gone to buy some. A sure reminder, that no matter how big the picture gets to keep it real.

I hope you will join Kiwis STAT in celebrating the last 15 years and here’s to another 15.

Angela

To read the stories from other staff members, please click the names below:

Miriam, Vivienne, Kylie T, Jo CarlKylie B, Richard TamzinAaronVivien, LisaSarahHollyDanaPaul

And then there were 3!

In 2001 I left St George’s Hospital (a staff of many) to join Miriam and Cherie at the Kiwis STAT office in Birmingham Drive.

Yes “The Millenium” had arrived yet we shared a database on Microsoft Excel, so only one person could update it at a time and Email was “Dial-Up”, so only one person could download and send emails at a time.

Oh how far we have come.

I started as an Administrator but was soon persuaded to Sales.

Come 2002 we had to move to new premises in Hayton Road, soon after I was blessed with the arrival of Matthew.

After Maternity Leave I  moved back to Administrator duties…less stress!!  And here I remain…Matthew has just turned 11!

Vivienne

To read the stories from other staff members, please click the names below,

Miriam, Angela, Kylie T, Jo CarlKylie B, Richard, Tamzin, Aaron, Vivien, LisaSarahHollyDanaPaul