Blog for Health Professionals

Christmas wishes

KS Christmas 2013 copy

Last but not least!

Kiwis STAT has seen many changes and lots of growth in the 10 years I have been involved as the companies General Manager. But, the one thing that remains unchanged is the culture of how we treat each other and our clients. Indeed, it was the opportunity to be involved with a company with honesty and integrity that attracted me in the first place.All Staff

Like any family we have seen many of our staff and doctors start families, build houses and continue to move forward with their careers but still choose to come back and work with the company. We have helped many of our doctors and nurses maintain financial independence while enjoying the freedom to control where and when they choose to work, and we have lived the heart aches and difficulties we all face with our staff, doctors and hospitals.

This has led to long term relationships that speak volumes about what is important to us as a company. As we take this moment to celebrate 15 years I know one thing is certain, and that is we will work very hard to ensure the same principles drive us going forward. I would personally like to thank all those hospitals, doctors and nurses who have chosen to use our company and, to all the staff who have being part of this amazing journey.

John

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarl,

RichardTamzinAaronVivienSarahHollyDanaLisaPaulPennyIreneSandraPatrickRiverLaurenGrace,

Corrinne, Nicole,  John

Big happy family.

download

My partner Mike and I moved from Invercargill to Christchurch in September 2010 for Mikes job. It was the best decision we ever made.

I started at AUSSTAT/Kiwis STAT in August of this year and immediately knew this was an amazing place to work. I didn’t have a lot of experience in office work when I started, but with the support of everyone here, I have flourished in the role and am really enjoying my job. For the first time in a long time I really look forward to coming to work. I have found working here is like working with family, we are all very supportive of one another at work and with our daily lives, which has been a huge help with having a 1 year old at home.

It is awesome to have made such great friends and I look forward to many more years with my AUSSTAT/Kiwis STAT family.

Nicole

 

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarl,

RichardTamzinAaronVivienSarahHollyDanaLisaPaulPennyIreneSandraPatrickRiverLaurenGrace,

Corrinne, John

Love my role!

When I first started at AUSSTAT/Kiwis STAT, I found everyone so welcoming, friendly and helpful. Is it a wonderful close knit team and we are all just like one big happy family.

I love my role as Locum Account Manager and really enjoy coming to work every day. I find my job very rewarding and love building great relationships, not only with our doctors but the staff at the hospitals that I deal with on a daily basis. The systems at AUSSTAT/Kiwis STAT are so efficient and easy to use.

I look forward to growing with the company for many years to come.

Love my job

 

 

 

 

 

 

Corrinne

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarl,

RichardTamzinAaronVivienSarahHollyDanaLisaPaulPennyIreneSandraPatrickRiverLaurenGrace, 

NicoleJohn

I always want to go to work!

I started at AUSSTAT/Kiwis STAT in July this year as a documents clerk and receptionist, and from day one I knew it was going to be a fantastic place to work. I have never worked in such an upbeat and happy team environment before where everyone seems to pull together and help each other out. Very refreshing!

The real bonus about working for AUSSTAT/Kiwis STAT is that the management team really listen to you here, and help you grow within the team and head in the direction you want to go. I have now moved in to a sales support position where I am thoroughly enjoying interacting with doctors and hospitals alike and it is a very fulfilling feeling being able to help place doctors in to their ideal locums.

It has been an amazing opportunity for me to be welcomed in to the AUSSTAT/Kiwis STAT family and I feel grateful to be able to work for a company that really does put their customers first.  I am yet to have that “I don’t want to go to work today” feeling, and I hope that I can continue to learn and grow with this wonderful company.

Grace

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarl,

RichardTamzinAaronVivienSarahHollyDanaLisaPaulPennyIreneSandraPatrickRiverLauren,

CorrinneNicoleJohn

Cricket Fan!

cricket-rulesI started at AUSSTAT/Kiwis STAT almost 6 months ago – and how time flies! I started as a Locum Administrator and after moving desk 3 times I am settled in my role as a Sales Administrator (which means I have my fingers in a lot of pies!).

One thing has been really clear over the last 6 months – the team at Kiwis STAT is incredibly encouraging and supportive and if you ask me the only other thing needed now to make the ideal work place is a few more cricket fans!  I am looking forward to many more years at AUSSTAT/Kiwis STAT and getting to know all our Hospitals, Doctors and nurses better along the way.

Lauren

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarl,

RichardTamzinAaronVivienSarahHollyDanaLisaPaulPennyIreneSandraPatrickRiver, Grace, Corrinne,

NicoleJohn

A musician in our midst!

I’ve been at Kiwis STAT for 3 months, I’ve really enjoyed my time here and feel very privileged to be working for such a reputable company.  I love being in a supportive environment with people who really want to push for bigger and better things.

I’ve spent most of my life in Australia but I was born in Christchurch, so I’ve returned back home to be a full time Kiwi.  My background is in Charity’s, I’ve worked alongside Red Cross and Médecins Sans Frontières raising money for their campaigns for over 5 years.

Outside of Kiwis STAT, I’m a part time music tutor and musician.  I play lead/rhythm guitar in a 7 piece band called ONE SIX .  We have just released our E.P “Missing your Love” which is available on itunes and from our website www.onesixtheband.com

It’s been a hectic 3 months, where I finish work and then head straight into the studio to finish recordings, sometimes till 1am.  But finally the product is done! All that blood, sweat and tears have been worth it.  To promote the E.P were about to take off on a 18 day tour around N.Z in January, starting from Christchurch all the way up to Whangarei and return.

I hope to see some of you at our shows, and would love to catch up for coffee if we’re in your neighbourhood.

River

One Six

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarl,

RichardTamzinAaronVivienSarahHollyDanaLisaPaulPennyIreneNoellePatrick

LaurenGrace, CorrinneNicoleJohn

New Zealand Calls

My contact (yes, without theR) with AUSSTAT/Kiwis STAT started in May 2012. My family and I were planning to immigrate to New Zealand and I applied for a recruitment role with Kiwis STAT.

NZ & Dutch flag

After some emails and phone calls with the General Manager, John Cleary, I received a job offer and agreement. We started the immigration process obtaining a visa under the skilled migrant category and kept John up to date about the whole process. This took quite some time but we finally arrived in December 2012.

From the first day working at Kiwis STAT I felt welcome by all the staff. The colleagues were all very friendly which helped me settle in. It is good fun working here at Kiwis STAT and the team is just GREAT, even for me being the only male recruiter on the team. We work hard and we have our daily laughter. People really make the difference and are the most precious asset for a company like Kiwis STAT. The company is doing well to keep the team knit together with team building events like enjoying the gondola on the Avon River, a company BBQ, fun family day golfing and much more.

Coming from recruitment in different industries the main tasks are similar. I am happy I have learned about all the different specialities in hospitals and how the hospital system works but I am still learning new things every day.

The way Kiwis STAT’s system and processes are organised is amazing everything is well connected. When booking a doctor or nurse we work all together to make the placement for all parties a positive one. Thanks to the IT system we can easily see where we at in the process and what tasks still have to be done. Saying that, I still have some tasks to do, back to work…

Patrick

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarl,

RichardTamzinAaronVivienSarahHollyDanaLisaPaulPennyIreneNoelle, RiverLaurenGrace, Corrinne,

NicoleJohn

Supporting the team!

I started at AUSSTAT/Kiwis STAT 18 months ago in the Reception role, this was a good introduction to the business and Kiwis STAT in general.

I have now moved into a Sales Support role within the Consultant team, I love the people contact with this role and enjoy the challenge involved. I work in a great team with lots of support and I look forward to being able to offer more support to the team as I grow in the role.

Sandra

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarl,

RichardTamzinAaronVivienSarahHollyDanaLisaPaul, Penny, Irene, NoellePatrickRiverLaurenGrace, CorrinneNicoleJohn

A very special place to work.

When I began working at AUSSTAT/Kiwis STAT, I had moved to New Zealand from Ireland a month beforehand. Making the move to the other side of the world and not knowing anyone in New Zealand was quite a daunting experience! But everyone at AUSSTAT/Kiwis STAT welcomed me with open arms and made me feel right at home, even if a joke is made about my accent on a daily basis!

Last Christmas, we wrote ‘Santa letters’ in which I requested a Cadbury’s chocolate bar from Ireland (as Cadbury’s is very different here in NZ!!) and I couldn’t believe it when one was left on my desk on the day we finished for the Xmas holidays…Miriam had arranged for her son to bring one back with him from his travels in England! I was so overwhelmed at such a kind gesture.

Such gestures and great colleagues make AUSSTAT/Kiwis STAT a very special place to work.

Happy 15 years AUSSTAT/Kiwis STAT. Here’s to the next 15 and many more!

Noelle

Cadbury's ireland

 

 

 

 

 

 

 

 

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarl,

RichardTamzinAaronVivienSarahHollyDanaLisaPaulPennyIreneSandraPatrickRiverLaurenGrace,

CorrinneNicoleJohn

It’s all about the team.

TEAMIn 2011, a career change was not on my agenda but, along with many other people in Christchurch, my circumstances changed abruptly and I found myself needing to reconsider my options.

After the initial culture shock of moving to a new job, I quickly saw my opportunity to do what I love and talk to and build relationships with people who, like me, are working to provide assistance where we can to help hospitals and doctors find each other.

The best part of this job is having a great team who work together to put a job together.   I was recently asked what keeps me interested in this work.    It is without a doubt the team environment that I work within.  Support, commitment, fun, laughter and hard work, great facilities – what could possibly go wrong!

Irene

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie B,

CarlRichardTamzinAaronVivienSarahHollyDanaLisaPaulPennySandraNoellePatrickRiverLauren,

Grace, CorrinneNicoleJohn

Sticky notes are the way to go!

PhotoGrid_1414619066087_resized (2)

Penny.

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzinAaronVivienSarahHollyDanaLisa, PaulIreneSandraNoellePatrickRiverLaurenGrace, CorrinneNicoleJohn

 

Great Customer Experience!

It was nearly a couple of years ago (Nov 2012) when I joined AUSSTAT/Kiwis STAT. Having mostly worked for manufacturing firms, I struggled initially knowing who our clients and customers were (Doctors or Hospitals?)  The answer is – both!  It took a while before that sank in. Yet one thing is clear though, this business takes pride with its customer service. More than lip service, it has a strong culture embedded from top-down and interspersed in the org’s systems and processes with a dedication to getting things done.

A testament to this culture is the Locum Net – our very own customer service tool which is continually being developed around information and communication. It’s like virtual nerves affecting everyone in alignment to one goal – providing great customer experience. It may have been programmed by one but is authored by all. With hundreds of featured requests and bright ideas applied to this system, I can safely say everyone has a finger print on it. A mosaic expression of how everyone sees customer service in their own lens – efficient, effective.

There are several good stories to tell but the last team building we had was for me, so far, my highlight. It was not an ordinary team building exercise as teams were asked to do something that will have a real life impact on others. On realising this, a natural paradigm shift occurred in the highly-spirited teams. From being too competitive, we became conscientious.  It is a good reminder that achieving a goal is not about winning but making others winners. The rewards become the icing on the cake.

Kudos to AUSSTAT/Kiwis STAT! Cheers to another 15 years!

Paul

customer-service

 

 

 

 

 

 

 

 

 

 

 

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie B,

CarlRichardTamzinAaronVivienSarahHollyDana, LisaPennyIreneSandraNoellePatrickRiverLaurenGrace, CorrinneNicoleJohn

Strong sense of Team.

I started at AUSSTAT/Kiwis STAT in 2011 and what I learnt right off the bat was what a strong sense of team there is.

Everyone helps out with training new staff members and you can go to anyone if you need help with something, no one is just out for themselves or doesn’t have time.

It’s great to have team who you can share the high and lows, challenges and successes.

We have had some great team outings – cooking classes, massages and facials, theatre or even going for a walk up to the sign of the kiwi, just to name a few. There is always something to look forward to each quarter.

The other feature that always amazes me, is that we have own dedicated computer system LocumNET and in-house IT.  So if we think there is a better way of doing things we can put a request in the system or if it’s not working the way we like, it can be changed.

In previous companies I have had to work around the constraints of the system, but here we are always looking at better ways of doing things to be more efficient and user friendly.

Baby shower belly game

AUSSTAT/Kiwis STAT always finds a way to celebrate all the little things, birthday shouts, baby showers, all staff events and Friday night drinks.  I had never been to a baby shower before starting here and in my first year there were six. Everyone was starting to think there was something in the water.  We all became very good at coming up with new games for each event, from baby bingo to who can hang the washing out the fastest while holding on to a baby and talking on the phone. Top marks to Sarah who managed to take out the washing competition with the winning time of under a minute.

Dana

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzinAaronVivien, Lisa, Sarah, Holly, PaulPennyIreneSandraNoellePatrickRiverLaurenGrace, CorrinneNicoleJohn

Amazing company to work for!

People hear about these amazing companies like Google that do a lot for their staff and until I started at AUSSTAT/Kiwis STAT I too thought that sort of work environment was just hearsay.

Bridal shower

Having moved to Christchurch nearly 5 years ago with my now husband for his job, we did not know anyone in the city.  After starting at AUSSTAT/Kiwis STAT that feeling did not last long, as from my first day of work everyone was so welcoming. That first day turned out to be just a snapshot of what it was like to be part of the AUSSTAT/Kiwis STAT team.

After announcing that I was engaged, my desk was decorated and I was then the recipient of the bridal tiara with a long train of fabric, that is handed down with each announcement. Before the wedding the girls all threw me a wonderful bridal shower after work, where everyone came to celebrate the upcoming nuptials. Celebrating the good times, and even just end of each month by getting together is the company culture at AUSSTAT/Kiwis STAT that has kept me working here for a large part of my career.

Sarah

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzinAaronVivien, Lisa, Holly, DanaPaulPennyIreneSandraNoellePatrickRiverLaurenGrace, CorrinneNicoleJohn

Great environment – keen to stay!

Two things struck me when I interviewed for the marketing position at AUSSTAT/Kiwis STAT.

1.  the customized in-house built IT system looked AMAZING and

2.  the staff I spoke to clearly loved what they did and the environment in which they worked.

So much so, that many of them had been there for 4, 5 and 6+ years, which I thought said something about the company, and who I might be working with.

So whilst the IT system was something I was keen to get my hands on, I quickly found out it was the attitude towards IT that was encouraging.  The inclusion and almost mandatory feedback that was required from the staff to keep the system valid, up to date,  and offering continuous improvement to the company, staff and clients alike, making everyone’s life easier – needless to say I was impressed.

I joined the company at a time of growth for both AUSSTAT/Kiwis STAT and the industry and the beginning of changes to the company structure. I have immensely enjoyed being part of this wave and appreciate the scope in which we are allowed to operate in order to deliver results for both the company and our clients.

Whilst much has changed in the last four years the care for the team and clients and commitment to technology remains and despite industry changes and competitors throwing us a curve ball now and then I’m keen to stay!

Holly

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzinAaronVivien, Lisa, Sarah, DanaPaulPennyIreneSandraNoellePatrickRiverLaurenGrace, CorrinneNicoleJohn

Part of two worlds.

Hi my name is Lisa.  I started at AUSSTAT/Kiwis STAT as support for the Locum Account Managers in Christchurch over four years ago, went through the earthquakes with the Christchurch team.  Several months later I was promoted to an Account Manager myself and never looked back.  I have enjoyed the relationships I have built both within the company, its great support network and with the hospitals and doctors alike, most have ended up feeling like part of a big family over the years.

I have seen many changes, people come and go, (and seen them come back again) and have enjoyed being part of a great team, building great relationships and name for our company.  I have been working in our Brisbane office now for 2.5 years so have been lucky to be part of two worlds.

Lisa

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzinAaron, VivienSarahHollyDanaPaulPennyIreneSandraNoellePatrickRiverLaurenGrace, CorrinneNicoleJohn

Here for the long haul

not leaving

My journey with AUSSTAT/Kiwis STAT started in October 2008 when I was employed as a Locum Administrator.  Back then a lot of the process was done manually with word document templates.  Thankfully our system has developed and we now have a fantastic system with all the information at our fingertips.

Over the years there have been many laughs, celebrations, win win situations as well as the inevitable sad moments.  The team are always there for each other to help and support one another and this goes towards making AUSSTAT/Kiwis STAT a fantastic work environment.  I can honestly say that in the last 6 years, I have not had an “I really don’t want to go to work today” moment.

In October 2011 I moved on from my LA role to the position of Marketing Co-Ordinator.  This role is challenging and exciting and has allowed me to continue to grow within a company that I love working for.

I remember finishing up for Christmas my first year here, I got a chance to have a chat to Miriam and I told her that she was stuck with me as I had no intention of ever leaving the company.  Six years later I still hold with that statement.

Great colleagues, great management, great work environment, great job!

Vivien G

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichardTamzin, AaronLisaSarahHollyDanaPaulPennyIreneSandraNoellePatrickRiverLaurenGrace, Corrinne,

NicoleJohn

Aaron reflects on his time at Kiwis STAT

I started with AUSSTAT/Kiwis STAT in 2010 after spending 10 years working in a large corporate environment in London. It was incredibly refreshing to be involved in a company that was small enough to enable everybody to know and care about each other and yet big enough to be a major player in the market. The role that I took on and have to this day was Operations Manager, which I discovered very quickly meant to ensure that the business moved forward and operated smoothly no matter what tasks this involved. This was made abundantly clear on my first day as John, the General Manager, drove me to another property owned by the STAT group where we needed to take care of a broken window. No room for pre-madonnas here, just roll your sleeves up and get on with it. Within that same week John also took pleasure in advising me that his wife was due to have twins within the next month so he would be out on Paternity Leave for a while, and the current Office Manager would be moving back to the UK, nothing like jumping in at the deep end. Luckily the team rallied around me and filled in any gaps in knowledge when required and everything went off without a hitch.

The earthquake in February 2011 saw us out of our building for a couple of weeks which kept me remarkably busy getting furniture moved, phone and internet set up and staff up and running at an alternative location asap at the same time as sorting out Lismore St. We had customers that needed our service so we couldn’t afford to be out of action for too long. Again the team pulled together using mobile phones, home phones and anything else they could think of and we managed to keep on top of everything even though quite a lot of us had our own issues at home. This is when it really sunk in what a great group of people we have here at AUSSTAT/Kiwis STAT, it couldn’t have happened without a team that is committed to the high level of service that we aim to provide our customers.

Some of this culture is created through events that we run as a company, they normally involve dressing up in some way and tend to have a competitive angle to them. Over the last couple of years we have had an Amazing Race around the city and a Bikes4Tykes day. They were both fun days but the latter certainly sticks in the mind the most. We split everybody up into teams of four, they gave themselves a name and came up with costumes. They were then set a series of tasks, as they completed each task they were awarded a piece of a bike. The last task of the day was to build the bike itself under the watchful eye of a professional mechanic. All of this created a fun day of games and competition but the great bit was when we advised the teams that the bikes that they had built were going to be donated to disadvantaged kids from the local Primary school. All of the sudden the competition was over and they were scrambling to make sure the bikes were in as good a condition as possible before the kids arrived. When the kids came in I think they were a bit taken back by all of these adults in weird clothing but they got over that when they saw their new bikes, helmets and locks. The teams had one child each to help size up on the bike and then take out into the car park for some practice runs. It was an amazing day and a fantastic way to bond together as a team at the same time as helping our local community.

I have been with AUSSTAT/Kiwis STAT for just over four years now and have loved every minute of it, it’s a great team. Its a proud team.

Aaron

 

 

Team building

To read the stories from other staff members, please click the names below:

MiriamVivienneAngelaKylie T, JoKylie BCarlRichard, TamzinVivien, LisaSarahHollyDanaPaulPennyIreneSandraNoellePatrickRiverLaurenGrace, Corrinne,

NicoleJohn

World Vision – Tanzania 2013

Tanzania 2013

Elfan, (with boy on his knee), talking about the change that the Vision Fund microfinance project has made: “our life was with desperate living conditions, now we can live, I have a child at teachers college.”

VISION FUND TANZANIA TRIP 2013

My lasting impression from visiting Vision fund Tanzania projects was that what we decide to do with our finances can make a life changing difference for others, Vision Fund Tanzania is committed to enabling that change.

One of the first things that struck me was the level of commitment to the task. Just as we have to look within ourselves to make change, Vision Fund Tanzania had looked at itself to improve, deliver better outcomes and maximise the impact of the funds it is entrusted with.

It is an organisation full of smart focused and fully engaged people who understand the importance of what they are doing in the fight against poverty

The Vision Fund integration with World Vision ADPs was creating sustainability and more certainty for communities as they embraced ownership of their projects.

It’s hard to put into words but you could see the difference that was being made with whole communities being lifted out of poverty and empowered to sustain the changes.

This was reflected by every group we spoke to when asking what difference Vision fund had made to their lives .The answer if they had children was invariably how they had better health and were now able to support them through school in some cases into higher education (It doesn’t matter where you live in the world our children come first!)

An old man Elfan – Founder and treasurer of a well established Loan group in Lalago village simply said “our life was with desperate living conditions now we can live, I have a child at teachers college.”

There is a well thought out strategy starting with a change of mindset encouraging the belief that change is possible. This is done through the formation of savings groups, then education in the use of loans to grow businesses followed by the increase of available funds as business skills develop.

The skills around money management and business planning, Vision fund was putting into the loan groups was great to see

When empowered with this knowledge the groups were growing their businesses with good governance and leadership. They had plans for their future development, a major mind shift from the snare of poverty.

When asking for a change in mindset and looking to the future Vision Fund Tanzania is leading by example with plans to support growth within the communities.

Already underway is the planning and strategy to overcome the obstacles’ around access to market both National and International. This shows the faith in their mission, knowing that the change is happening and being prepared for great things!

If we want the World to be a better place for our own children and grand children we not only have to invest in them but also in to the lives of others.

Thank you to the teams at World Vision and Vision Fund Tanzania you are making the World a better place!

Richard – World Vision